1 IT 202 Project Two Knowledge Base Document Template Complete this template by replacing the bracketed text with the relevant information.

1

IT 202 Project Two Knowledge Base Document Template

Complete this template by replacing the bracketed text with the relevant information. Repeat these
steps for each user problem that you want to create a knowledge base document for.

Gather Information
[Insert text]

Identify What Has Changed
[Insert text]

Create a Hypothesis
[Insert text]

Determine the Appropriate Fix
[Insert text]

Implement the Fix
[Insert text]

Ensure Satisfaction
[Insert text]

Document the Solution
[Insert text]

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